Terms and Conditions
Last updated: 17 March 2025
Introduction
Welcome to our website. These Terms and Conditions govern your use of our website and the purchase of products through our online store. By accessing our website and/or purchasing products from us, you agree to be bound by these Terms and Conditions.
Definitions
“Company”, “we”, “our”, or “us” refers to MANNES DESERT HONEY PTY LTD, ABN 87 621 611 587, operating from Victoria, Australia.
“Website” refers to deserthoney.com.
“Products” refers to all honey, preserves, and related goods offered for sale on our website.
“Customer”, “you”, or “your” refers to the person or entity accessing our website and/or purchasing products.
Products and Pricing
Product Information
We sell a variety of honey and preserves. While we make every effort to accurately represent our products, variations in colour and flavour may occur as these are natural products.
Pricing
All prices are in Australian Dollars (AUD) and are GST-free . We reserve the right to change prices without notice.
Stock Availability
All products are subject to availability. We will inform you as soon as possible if the products you have ordered are not available.
Ordering and Payment
Ordering
When you place an order, you are making an offer to purchase products. We reserve the right to accept or decline your order.
Order Confirmation
Once you place an order, you will receive an order confirmation email. This email is not an acceptance of your order, but an acknowledgement that we have received it.
Payment
We accept payment via Square, Apple Pay, Google Pay and credit/debit cards. Payment is required at the time of placing your order.
Shipping and Delivery
Shipping Costs
Shipping costs are calculated at checkout based on your location and the weight of your order.
Delivery Times
We aim to process orders within 1-2 business days. Delivery times will depend on your location and the shipping method selected. We are not responsible for delays caused by shipping carriers.
Delivery Address
It is your responsibility to provide accurate delivery information. We are not liable for deliveries made to incorrect addresses provided by you.
Returns and Refunds
Faulty Products
If a product is faulty or damaged upon receipt, please contact us within 7 days with photographic evidence of the damage.
Change of Mind
We do not accept returns for change of mind due to the perishable nature of our products.
Refunds
Refunds will be issued to the original payment method once we have confirmed the validity of your claim.
Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
Privacy Policy
We collect personal information in accordance with our Privacy Policy, which can be viewed on our website.
Intellectual Property
All content on our website, including text, graphics, logos, and images, is our property and is protected by Australian copyright laws.
Limitation of Liability
To the extent permitted by law, we exclude all liability for any loss, damage, costs or expense, whether direct, indirect, incidental, special and/or consequential including loss of profits, suffered by you or any third party, or claims made against you or any third party which result from any use of or access to our website or products.
Applicable Law
These Terms and Conditions are governed by the laws of Victoria, Australia. Any disputes arising under these Terms and Conditions will be subject to the exclusive jurisdiction of the courts of Victoria, Australia.
Changes to Terms and Conditions
We reserve the right to modify these Terms and Conditions at any time. Changes will be effective immediately upon posting to the website. It is your responsibility to review these Terms and Conditions regularly.
Contact Us
If you have any questions about our Terms and Conditions, please contact us at:
Email:
megan@deserthoney.com
Address: 23 Ilex Street, Red Cliffs Victoria, Australia